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Resolved! TinyMCE Accordion with heading tags?

Hello! We have some longer FAQ articles that could maybe benefit from a rewrite using the new accordion function in the TinyMCE editor.  My challenge is that we have a style guide/template for FAQ articles which use headings for the question, then re...

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Kristin J by Mega Sage
  • 2651 Views
  • 15 replies
  • 11 helpfuls

Knowledge Base Article Version Trimming

I am still pretty new to the platform, but I met with an IT business partner who has identified issues with certain articles with high version numbers (40+) containing attachments taking much longer to load than normal. It was unclear whether the att...

scottlarson by Tera Contributor
  • 601 Views
  • 3 replies
  • 1 helpfuls

ownership groups and feedback tasks

For Feedback Tasks, members of the knowledge article ownership group should be able to view and work the feedback tasks.From the fulfiller view menu, members of the ownership group don’t see these menus.I see that the menu needs the knowledge role.In...

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User Criteria Best Practices

Hi everyone. I've currently been tasked with optimizing user criteria for knowledge articles. It's an HR knowledge base, but we are seeing HR criteria and user criteria from other areas (IT, catalog items, etc.) when you click on the list. Essentiall...

rosenst22 by Tera Contributor
  • 1355 Views
  • 2 replies
  • 1 helpfuls

AI KB Article Gamification Ideas

Hello folks! Our organization recently went live with the AI KB article generation feature, and we are trying to get our support agents to use it more frequently. One of the ideas we came up with was to gamify or create a monetary incentive for the q...

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