Knowledge view counts now 'all-time' rather than last 30 days
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02-10-2025 03:42 PM - edited 02-10-2025 03:46 PM
Sorry for cross-posting but I feel the topic fits this forum and I'd like to see what people think about this. Did you know about it? To paraphrase 'we can't measure relative popularity any more because over the length of a mature knowledge base the older the article, the more views it will have
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02-10-2025 05:53 PM
Sharing my response to that thread here, as it might generate more ideas in response...
Would it be at all useful to create a new (hidden) field, and increment it alongside the other count? I'm probably over complicating it, but you could create a kb_knowledge child table, adding in two fields: a new integer count field & a Date field. Build a Scheduled Job that runs at the end of the day(or whatever time frame you like), counts the views from that time period, and then logs them by making a new record on the child table. Then, generate a report that displays views for specific articles over a certain time period. Doing this would generate data on which articles have been used the most over the last month, six months, whatever.
Again, I might be overcomplicating it. But it *is* an idea!
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