knowledge views filter
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02-21-2023 02:42 AM
I am trying to filter the articles to show views in the last 30 days, I know I can show the view count as a column on the table but that is the views over the whole time isn’t it so if an article has been on the system for years it’s always going to show up as one of the most viewed in that list. New articles added may actually be viewed more than older articles in the table however I can't seem to find a filter to show views over a period of time, can anyone help?
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02-21-2023 06:01 AM
Now I am quite new to this forum, so please anyone feel free to say if I'm not correct, but I have a dashboard which shows when articles are viewed. The table is "Knowledge Use" so if you type kb_use_list.do in the Filter Navigator, you'll see a table. Does that work for you?
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02-21-2023 06:27 AM
If you are running a report on the "Knowledge Use" table you just need to add a Filter Condition for 'Created' on 'Last 30 Days' or any other timeframe that you want. The 'Created' is when the actual view was created, not the knowledge article.
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02-22-2023 12:59 AM
Ah yes ... so carrying on from Eoghan's reply below, if you use the table (rather than running a report), you just need the "Created" column.
Then use the Filter command as required.