knowledgebase and article subscription

JulietChicago · Wednesday

For the subscription feature, is there a way to limit subscription feature to specific knowledgebases or articles.

Where would we configure this.

Mark Manders · Wednesday

What's your use case? Of course you can, but it would mean that you have to customize it on every possible way they can be subscribed. And KA subscription is just to keep you informed on changes. If someone wants to be informed, why limit it? It could even cause extra questions coming in to the servicedesk on why they can do it with article x and not with article y.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

andreababch · 18 hours ago

I am not aware that people would get notifications on articles that they don't have access to, but if someone just wants to see everything that goes in, then that's what it does. A lot of people do want that and you can subscribe to only one or two knowledge base and not all. The challenge we had is that we wanted a daily log sent out instead of by email, so we had to customize that. That would be nice if ServiceNow had setup that way to reduce emails.