Making a knowledge base or knowledge article available to the public

kmattoon
Tera Contributor

‎01-29-2025 08:28 AM

I'm attempting to make a KA available to the public from our login page to aid in resolving login issues. We currently have the Knowledge Management - Service Portal up and running but following the documentation below we have been unable to present any knowledge articles without requiring login. Attempting do do so directs the user to a login page.

 

Enabling public access to a v3 knowledge base - This is not relevant from what I can tell, as this plugin has been deprecated.

Enable external or public users to view knowledge articles from the Knowledge Management Service Por... - Is more relevant because it references the current plugin. Following these steps did not work either and I have my misgivings following these directions as it appears to leave the door open to security risks. Is there any way to allow access by taking advantage of either the public or guest roles?

 

Thank you in advance for any assistance you may be able to provide.

 

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kmattoon
Tera Contributor

‎01-29-2025 12:02 PM

I have followed part of these instructions (only setting kb_article_view to public) Enable external or public users to view knowledge articles from the Knowledge Management Service Por... and I have been able to access articles that I did not expect to be able to access. The article I need to be visible is not, I get the following error: 

kmattoon_0-1738180851635.png

There are no can read set on the KB or the KA itself. 

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reynak
Kilo Contributor

‎02-04-2025 08:33 PM

@kmattoon wrote:

I'm attempting to make a KA available to the public from our login page to aid in resolving login issues. We currently have the Knowledge Management - Service Portal up and running but following the documentation below we have been unable to present any knowledge articles without requiring login. Attempting do do so directs the user to a login page.

 

Enabling public access to a v3 knowledge base - This is not relevant from what I can tell, as this plugin has been deprecated.

Enable external or public users to view knowledge articles from the Knowledge Management Service Por... - Is more relevant because it references the current plugin. Following these steps did not work either and I have my misgivings following these directions as it appears to leave the door open to security risks. Is there any way to allow access by taking advantage of either the public or guest roles? flyingtogether ual com travel

 

Thank you in advance for any assistance you may be able to provide.

 

To allow public access to your ServiceNow knowledge base, leverage the "Guest" role with limited permissions. Alternatively, create a separate public knowledge base with restricted access. Implement security measures like least privilege and regular reviews. Consider a dedicated portal for public access with basic security features. Thoroughly test and document your implementation.

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