Moving knowledge articles from one template to another template
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‎12-13-2023 04:49 AM
Hi Everyone,
I have a requirement to make only standard template visible for certain Knowledge bases. For that I want all the existing articles belonging to any particular template to move into Standard template.
Is there any way in which I can move/migrate the knowledge articles which are currently using some different template into the Standard template?
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‎12-13-2023 04:52 AM
Hi @Sweta1012
My experience say No.
But i got a post m which has similar point
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‎12-13-2023 05:08 AM
Hello!
Yes, I did this in a project once, and it was done by a developer using a script, I could not manually change templates to a knowledge record. I am not a developer, so I am afraid I can't tell you how it was done, other then that it should be possible to do.
Our case was the other way around in terms of templates, we had many articles in the standard template and wanted them over to the KCS template. the script made it so that everything in the "article body" from the standard template was copied over to the "resolution" field in the KCS template. I don't know if this makes it more difficult in your case, as you want to add data from multiple fields in one template, and merge them all into one field.
Forgive me for not answering your question with a solution, but that it helps a little to get there. good luck 🙂
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‎12-13-2023 05:58 AM
We did the same thing as you moving from the Standard template to the KCS Article one. We didn't do it as a script, but one at a time with a custom "Copy KA" button. I'm not sure if it was the same for you, but each article essentially had to be recreated as a new KB number since you can't simply apply the new template to an existing article. Was that the same for you?
@Sweta1012 - I agree that you may have a harder time going backwards to the Standard template, unless all of your content is in a similar single "Article body" field.
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‎12-13-2023 06:06 AM
@Mike Van Vooren So can we like somehow map the fields of the standard template with the other templates? Is it possible?
Can you guide me like how you proceeded with the custom KA button? If you could provide me some insights regarding that so that I can try that solution and try to see if it can implemented for my requirement too
