Notifications about new knowledge articles from a specific database for a target audience

[PeConsorti]

Hello everyone! 

I would like assistance. I need to notify all analysts of an operation when a new knowledge article is posted to the internal base.

I tried to "subscribe" to the base, but I don't know if there is some hidden configuration that I'm not aware of.

Can you help me with how to notify analysts about new articles?

[AshishKM · Accepted solution]

Hi @PeConsorti ,

You can trigger an email to all analyst via workflow when a KB is published. 

Check if you have running a workflow on kb_knowledge table for draft->review->approve-published steps.

Knowledge base may configured/or/mapped with all analyst, you can read that column from workflow and send notification form workflow ( or trigger event from workflow )

-Thanks,

AshishKMishra