Outdated Knowledge articles are remaining active despite updated versions being published

[rcm67]

Our knowledge manager left a couple of months ago; and I am trying to hold the fort until we get a new one.  I have noticed that there are a lot of old versions of active articles which are remaining active despite their status being Outdated and newer versions on the system, in one case I have 10 versions of the same article and 4 of these are in active state.  How do I make them inactive as they are causing my reporting to be incorrect?

[Dave Littlejohn · Accepted solution]

I recommend adding an additional filter to the report that has status is not outdated:

Alternatively, if you need to see only the latest version of each article, there is Latest is True:

[rcm67]

Thank you for that, this is helpful.  As an aside, does anyone know how I can get these articles to expire/disappear from the list of active articles?

[Dave Littlejohn]

I believe they are considered "active" because the latest version of the article is still active

[Leri Andrews]

'Active' isn't an issue. Workflow states are more important. If version 4 is the latest version then version 3 becomes 'outdated'. But people may still need to view that version (this is especially true for HR policies for example - you need to be able to see what solution you pointed the employee to 7 months ago, even if the legislation has since changed).  If you're fed up seeing the same KB loads of times in reports, with different versions then just make sure you filter on 'published' not 'active'.