Use-count
Is there a way to report on the Use Count within a 30-day period?
Forum Posts
Resolved! GenerativeAI properly trained through detailed, extensive data sets
3 questions: 1:In the document on generativeAI, under the heading "how does generative AI work?" (Generative AI - ServiceNow)it says:To reiterate, generative AI operates on the principle of machine learning through the application of neural networks,...
Does anyone uses an Out Of The Box knowledge feedback task implementation?
We are using knowledge feedback and knowledge feedback tasks (which have been setup like explained in the ServiceNow documentation)However it is not clear what should happen (OOTB) once a feedback task has led to a new version of an knowledge article...
Resolved! Adding border on all pictures in knowledge articles using stylesheets
Hi.Is there a way to edit / apply a css stylesheet to all knowledge articles in a knowledge base? For example, we would like to have a border around all our images used in KB articles, and so far we have been adding these manually via picture editing...
Resolved! Knowledge Blocks as ESM Answer
Hello, I was wondering if anyone has used the Knowledge Blocks as the answer to articles.I have the scenario where different articles (issues) will have the same answer, and I do not want to have to edit all the articles every time this common answer...
Report on total number of articles published in a KB by month
Hi everyone! While I realize quantity of knowledge articles is not a great KPI to measure knowledge management, we do use it as an indicator for staffing and overall program growth. It seems like a nearly impossible report to generate. I'm trying to...
Knowledge article display attachments button
How can I make the "Display attachments" tick box to be ticked automatically when an attachment is added to the Knowledge article?
Does anyone uses an Out Of The Box knowledge feedback task implementation?
We are using knowledge feedback and knowledge feedback tasks (setup like it is explained here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422).However it is not clear what should happen (OOTB) once a feedback task has ...
How to search for a keyword through ServiceNow's report in knowledge article ?
We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.
Expiring Knowledge Articles
Hi - Glad to see the notification of expiring articles notifications that are avail in Paris. However, a little bummed that it seems to only send an email at the first of the month. Is there an easy way to set up an alert to the Knowledge Admin when ...
AI Search for Knowledge in UI16 and Agent Workspace
Hi, Last thing I remember hearing was that SN AI search is available for SN Portals, Now Mobile and Virtual Agent only and there was no timeline on when this would be available elsewhere. Do we have any further info or timelines on if and when it may...
Resolved! Resetting view counts on articles as they progress through the workflow states?
Hi everyone, does anyone know if the view count of an article can be reset, so that once an article is published the view count will start again at 0, eliminating all views of article while is it been created? Or is there a way to report on the numbe...
Resolved! Outdated Knowledge articles are remaining active despite updated versions being published
Our knowledge manager left a couple of months ago; and I am trying to hold the fort until we get a new one. I have noticed that there are a lot of old versions of active articles which are remaining active despite their status being Outdated and new...
Pin document to Top of Results list
I haven't been able to find this in documentation - is there a way to pin a knowledge article to the top of a results list within a Knowledge category?I can feature the document in the "Featured Documents" widget on the homepage but the business is a...
Add reference Fields to Article Templates
I Want to be able to add a reference field type to an article template.For example, in our new knowledge base I would like the articles to be able to show the configuration item that are linked with when users are viewing them. When editing the templ...
