Hi everyone! While I realize quantity of knowledge articles is not a great KPI to measure knowledge management, we do use it as an indicator for staffing and overall program growth. It seems like a nearly impossible report to generate. I'm trying to...
How can I make the "Display attachments" tick box to be ticked automatically when an attachment is added to the Knowledge article?
We are using knowledge feedback and knowledge feedback tasks (setup like it is explained here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422).However it is not clear what should happen (OOTB) once a feedback task has ...
We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.
Hi - Glad to see the notification of expiring articles notifications that are avail in Paris. However, a little bummed that it seems to only send an email at the first of the month. Is there an easy way to set up an alert to the Knowledge Admin when ...
Hi, Last thing I remember hearing was that SN AI search is available for SN Portals, Now Mobile and Virtual Agent only and there was no timeline on when this would be available elsewhere. Do we have any further info or timelines on if and when it may...
Hi everyone, does anyone know if the view count of an article can be reset, so that once an article is published the view count will start again at 0, eliminating all views of article while is it been created? Or is there a way to report on the numbe...
Our knowledge manager left a couple of months ago; and I am trying to hold the fort until we get a new one. I have noticed that there are a lot of old versions of active articles which are remaining active despite their status being Outdated and new...
I haven't been able to find this in documentation - is there a way to pin a knowledge article to the top of a results list within a Knowledge category?I can feature the document in the "Featured Documents" widget on the homepage but the business is a...
I Want to be able to add a reference field type to an article template.For example, in our new knowledge base I would like the articles to be able to show the configuration item that are linked with when users are viewing them. When editing the templ...
When a knowledge gap is reported from an incident, a knowledge feedback task (KFT) is generated. The KFT is generated, but there is no assignee/author. Is there a way to auto-assign the KFT to the assignee or assignment group of the incident?
I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome. I've followed all the documentation online to make sure that spell checking is enabled. It works in other web sites.In Servi...
I'm attempting to get proper notifications out on Knowledge Articles for Approve Publish and approve Retire.Due to how the sysapproval_approver table is constructed, I see that KB Articles are not a "Reference" like task tickets. So getting addition...
We already have three separate knowledge bases, and I am creating a new 4th area or a segregated section within the three using Knowledge Blocks (KBlocks). We currently don't have this collector turned on. As the area where I am developing content fo...
On the Knowledge Management Dashboard under the Content Usage tab there is a reported headed User Activity which displays searches and views. Is there anyway to show which search resulted in a KBA view, who carried out the search and their entry poin...
