Hi Everyone, We recently received feedback from our users that they sometimes receive too many notifications from our Article Subscriptions. So we recently tried to activate Email Digests to see if that would limit it, but it looks like the system ...
Hi everyone, I'd like to activate two knowledge properties:- Provides replacement article for a retired article (glide.knowman.enable_article_replacement_on_retire)- Retire the knowledge block attached to an article (glide.knowman.allow_retire_block)...
The new Tokyo feature to provide a replacement article for a retired article is great! It allows you to specify a different article for a retired one so that future attempts to use saved URLs to the previous article will automatically redirect to the...
Does anyone have a process or template for your ServiceNow developers to use to document their backend nuances as they create new applications or integrations, etc?
Is it possible to launch a flow from a task in a change request? I would need to manually trigger a flow from a task, allowing end-users to initiate it. The action needs to be manual in this case. How can I add this functionality? I found that it cou...
We would like to utilize the Bulk Translation feature of ServiceNow for automatically translating one or more published articles for one or more enabled languages by a single translation request from a specific group of people.We have :a multi-langua...
Hello Team: It's been years since I've had to "Start Up" a knowledge base, but here I am.I've got pretty much everything work:1. Two Stage approval process to Publish (working and notifications going out)2. Basic setup and Categories.3. Article Templ...
We have some knowledge articles that were inadvertantly approved with a Valid to date that has already passed or is coming up quickly. I checked them out and corrected the Valid to date but now there is a rogue version that is stuck in Pending Retire...
In ServiceNow docs when creating a Business Service, it is indicated that you can relate knowledge articles, but there doesn't seem to be anyway to do this. I looked at the Knowledge Base and you can associate a base to a product, but am I missing so...
As per the Subject - is the service able to open the pdf attached to the article directly within the viewer without downloading it?
Hi friends, we have a knowledge base filled with thousands of old articles, migrated into ServiceNow from a previous wiki solution. Many of these are of poor quality and don't really qualify as real knowledge articles at all, however they are still n...
We recently upgraded to UTAH. There is a field named "Group" in the KB article approval form. What is that field used for?
In looking through the documentation, I wasn't able to find a clear answer, so I figured I'd try the forum. Does anyone know if it is possible to have "report a knowledge gap" available in the classic (non-workspace) view? I know SNOW is pushing ev...
I have created a Know Base Article Template with Multiple Sections where users enter information. I want to create a Table of contents that a user can click on and it takes them to that section. I tried to use the base ServiceNow integrated TOC howev...
Good morning, We have been struggling with this problem for a while. Upper management wants to know, each day, how many articles are currently rated 3 or less stars so that they can be improved to 4 or 5 stars. We have tried running reports in the KB...
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