We would like to utilize the Bulk Translation feature of ServiceNow for automatically translating one or more published articles for one or more enabled languages by a single translation request from a specific group of people.We have :a multi-langua...
Hello Team: It's been years since I've had to "Start Up" a knowledge base, but here I am.I've got pretty much everything work:1. Two Stage approval process to Publish (working and notifications going out)2. Basic setup and Categories.3. Article Templ...
We have some knowledge articles that were inadvertantly approved with a Valid to date that has already passed or is coming up quickly. I checked them out and corrected the Valid to date but now there is a rogue version that is stuck in Pending Retire...
In ServiceNow docs when creating a Business Service, it is indicated that you can relate knowledge articles, but there doesn't seem to be anyway to do this. I looked at the Knowledge Base and you can associate a base to a product, but am I missing so...
As per the Subject - is the service able to open the pdf attached to the article directly within the viewer without downloading it?
Hi friends, we have a knowledge base filled with thousands of old articles, migrated into ServiceNow from a previous wiki solution. Many of these are of poor quality and don't really qualify as real knowledge articles at all, however they are still n...
We recently upgraded to UTAH. There is a field named "Group" in the KB article approval form. What is that field used for?
In looking through the documentation, I wasn't able to find a clear answer, so I figured I'd try the forum. Does anyone know if it is possible to have "report a knowledge gap" available in the classic (non-workspace) view? I know SNOW is pushing ev...
I have created a Know Base Article Template with Multiple Sections where users enter information. I want to create a Table of contents that a user can click on and it takes them to that section. I tried to use the base ServiceNow integrated TOC howev...
Good morning, We have been struggling with this problem for a while. Upper management wants to know, each day, how many articles are currently rated 3 or less stars so that they can be improved to 4 or 5 stars. We have tried running reports in the KB...
Is there a way within ServiceNow to have a left-nav that KB manager can control that looks like the left-nav that I see at https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/concept/c_ContextSensitiveHe...
Prior to going to Orlando Out of Box we used to have a process to review KB's periodically. We used to have a next review date field> that generated an email to the field>Content Group Owner to review and update their KB. Since going OOB we no longer...
Just a quick question to ask when the recording of last months sessions going to be made available for viewing?
We continue to struggle with the formatting when creating knowledge articles. Whether using the import feature or copy/paste from Word, it's a real pain to work with. Conflicts between any code ServiceNow is using and whatever Microsoft is bringing...
We are running into a problem with Knowledge Block updates. When a knowledge block is updated, KBAs using that knowledge block have to be manually updated to use the new version. Instead, we would like the new version of the knowledge block to be aut...
