Outdated Knowledge articles are remaining active despite updated versions being published

rcm67 · ‎08-16-2023

Our knowledge manager left a couple of months ago; and I am trying to hold the fort until we get a new one. I have noticed that there are a lot of old versions of active articles which are remaining active despite their status being Outdated and newer versions on the system, in one case I have 10 versions of the same article and 4 of these are in active state. How do I make them inactive as they are causing my reporting to be incorrect?

Dave Littlejohn · ‎08-16-2023

I recommend adding an additional filter to the report that has status is not outdated:

Alternatively, if you need to see only the latest version of each article, there is Latest is True:

View solution in original post

CMartin0423 · ‎09-26-2023

What does 'Active' actually do? When does/should 'Active' become false?

It appears that all knowledge articles in our knowledge base have 'Active' = true, even Outdated and Retired articles. A business partner is using 'Active' in his query and getting unexpected results. I'd like to be able to educate him on why 'Active' doesn't work for his purposes, rather than just telling him to use 'Latest' instead. Thanks!