We have a challenge in our org and I am hoping to get some direction;We are working on developing reports / dashboards for different leaders within our Service Desk and are finding they don't have access to view anything that was built off of any of ...
Hi ServiceNow Community, I wonder if someone can help me understand if I am doing something wrong here. We have 5 articles that are in the knowledge base "Service Desk" under category A > B > C Yet, when I run a search/filter for knowledge with thi...
We grant permissions to our knowledge base to a number of different groups. However, I'd like only one particular group to have access to a couple of articles and restrict other groups from seeing them. Is that possible? (Creating a separate knowledg...
Hi all, I know the base URL for knowledge is https://companyname.service-now.com/kb_view.do?sysparm_article= and the base URL for stories is https://companyname.service-now.com/nav_to.do?uri=rm_story.do?sysparm_query=number= Does anyone know what the...
When I look into the Knowledge Searches report (from the Search Log) I find it really hard to make use/sense of it. The results are partially spelled words and it seems each search gives at least 5 search logs each time. Is there an easy way to get t...
I have multiple articles with collapsible sections using <details> per article here: Add expand and collapse functionality to any Knowl... - ServiceNow Community But after upgrading to Tokyo we are running into this issue described by another user:ev...
I am being told that the view article option (checkout or update) cannot be set to show exactly what the external customer sees.With our current setup, I have to publish the article, go to another browser window, and review it using my external custo...
May I please know: How does your tech support analyst share an article with the customer?1. If through an Incident record: How? Shares a URL of the attached article?2. If outside a record: How?Is is a standard SN feature? or have you been using a cus...
I have tried adding HTML for accordians and they do not seem to work in ServiceNow. We have large training documents and would like to break them into sections that the user can click and expand.
Hello experts, Is it possible to hide one knowledge category in one page and make it appear in the other page on the service portal? Regards,Vaine
Hello! Doing DEV testing for Tokyo upgrade, and I'm running into an issue with embedding videos. We've set up HTML Sanitizer. Our properties list has glide.html.enable_media_sites set to the default: youtube.com,player.vimeo.com,vimeo.com. (This is...
Hello! I'm new to knowledge management in ServiceNow and my organization and I are currently building out our first knowledge base. We've are teaching our HR Service Desk team how to access and use the articles we've created. Something we have stress...
Hi - does anyone have or know of a list or table showing the differences between the standard/out-of-the-box Audit and Risk modules vs the next level-up (IRM Pro/Advanced Risk and Audit) modules?
Hi, I would like to inform i am getting error message as below when i login to service now.A view with a Name of (empty) or Title of 'Default view' already exists looks someone created dublicate record and named after "abc". now i can see only abc in...
Hi all, I am currently in Tokyo. In the previous version, the WYSISWYG editing tool for images gave the option to add a border to an image. This is no longer the case: Even if I add the border using html "border=", the border will appear while the ...
