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10-30-2023 01:20 PM
Newbie here and I'm getting frustrated and hoping I can find the help here that I need. I'm trying to do 2 things:
1) Embed PDFs into knowledge articles from Documents/Documents. Is there any way to either embed, link, or attach a PDF from Documents/Documents?
2) Create a KB for documents not necessarily creating articles first. Is there a way to all access to Documents/Documents as a KB or some such thing in Service Portal or Knowledge Portal?
I may be missing something (or lots of things!) but is seems that even though you can upload PDFs but not be able to access them for general use.
Thanks!!
Solved! Go to Solution.
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10-31-2023 06:14 AM
For viewing the pdf within the knowledge article, we've attached the pdf to the knowledge article and then used the following html code and replaced the sys_id with the attachment's sys_id:
<p><iframe src="/$viewer.do?sysparm_stack=no&sysparm_sys_id=5f6493b31b6fe5149e4e8663cc4bcb6e" width="100%" height="1000" allowfullscreen="allowfullscreen"></iframe></p>
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02-16-2024 05:36 PM
Checkout Amaze by Intellective. Amaze is a certified ServiceNow solution. With Amaze, you can not only embed pdf attachments, you can also pick aspect ratio and have a responsive container that will work across all devices. Same goes for managed docs, videos etc.
