PDFs in articles and Knowledge Base of documents

[dgerlock]

Newbie here and I'm getting frustrated and hoping I can find the help here that I need.  I'm trying to do 2 things:

1) Embed PDFs into knowledge articles from Documents/Documents.  Is there any way to either embed, link, or attach a PDF from Documents/Documents?

2) Create a KB for documents not necessarily creating articles first.  Is there a way to all access to Documents/Documents as a KB or some such thing in Service Portal or Knowledge Portal?

I may be missing something (or lots of things!) but is seems that even though you can upload PDFs but not be able to access them for general use.

Thanks!!

[Per-Kristian BM]

I have used it to hold many different types of files, powerpoints, excel, word and PDF. when i use "link to knowledge" and open the article in an incident for example, it generates a preview of the article. if I open from the knowledge homepge, i download the file.

[dgerlock]

Yeah, apparently, I missed that "link to knowledge" step every single time!!!  We'd only use Managed Documents as a repository and maybe e-sig (in the future) as all our reviews are done collaboratively and that doesn't work in Managed Documents.  

[Dave Littlejohn · Accepted solution]

For viewing the pdf within the knowledge article, we've attached the pdf to the knowledge article and then used the following html code and replaced the sys_id with the attachment's sys_id:

<p><iframe src="/$viewer.do?sysparm_stack=no&amp;sysparm_sys_id=5f6493b31b6fe5149e4e8663cc4bcb6e" width="100%" height="1000" allowfullscreen="allowfullscreen"></iframe></p>

[mallorysold]

Hello, 

I don't understand why when I save my article your html code change and became this : 

<p><iframe width="100%" height="1000" allowfullscreen="allowfullscreen"></iframe></p>

What am I missing ? 

[dgerlock]

Morning.  Mine was doing that too and if I remember correctly, the devs had to whitelist the iframe so it ran correctly.