Pin document to Top of Results list

zabaletas · ‎09-20-2023

I haven't been able to find this in documentation - is there a way to pin a knowledge article to the top of a results list within a Knowledge category?
I can feature the document in the "Featured Documents" widget on the homepage but the business is asking us to be able to pin an article at the top of a document list when employees open up that knowledge category from the filters.

Dr Atul G- LNG · ‎09-22-2023

Hi @zabaletas

Greetings!!

OOTB the pin functionality is not available, but I checked in ECS portal we have cavoite option in KB. Hope this will work for you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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zabaletas · ‎09-25-2023

Thanks for that idea. That would depend on the user pinning it for themselves rather than us providing it for them. Would a "favourite" article show up at the top of the category when opening the category from filters? I can see you show the favourite at the top of the article itself and but I'm curious what the category view looks like... I apologize I can't test it out, the favourites option isn't turned on in our instance at this time.

Dr Atul G- LNG · ‎09-26-2023

Sorry @zabaletas I guess for your requirement you need to customized it a lot and i have no answer for this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Kim27 · ‎09-26-2023

Hi, I suggest creating an idea for this. There were ideas posted for this issue previously, but they didn't get a lot of attention so they were closed. I agree this is a really useful feature that could help drive users to an urgent or timely article that they may not have otherwise seen.