Platform Analytics - Help Creating Indicator for KB Article Views (Xanadu)

[Mike Clemons]

Hi all,

I'm looking to create an Indicator in PA (Xanadu) that shows the total number of KB article views for each month. I have, what I believe, to be most of this configured correctly, but the indicator isn't showing what I would consider to be the correct metrics.

Here is what the indicator shows:

You can see the number 415,276 shows for the majority of the months, which clearly isn't correct.

Here is how I have the Indicator Source configured:

And finally, the Indicator itself:

What am I missing here? Clearly, the view numbers are not correct because (A) they are too large and (B) they repeat the same number frequently.

[qprinsloo · Accepted solution]

If you want to slice this daily, then make sure your indicator source is only looking at views created during the same period since the last collection. In your source, you need to add a condition to only look at views created=today since you are doing a daily collection. If you are doing a weekly or monthly, then adjust that filter accordingly. I can only see your source shared above but you want the conditions in your source and collection period to align. I think that is what is wrong here. You are considering ALL views and not just the views created during the last collection period. 

[Mike Clemons]

That was it, thank you!