Problem Publishing KB Articles

[suekoontz]

We recently upgraded to San Diego.  None of our KB admins or managers are able to publish any articles.  They are stuck in a Draft state and will not allow us to publish.  I have also tried publishing using full admin rights in SN and that will not work either.  We do use groups that allow read or read/write access, but I would think full admin would overwrite those limitations.  Currently we can edit a KB article, but no one can publish.  Any suggestions? 

[SanjivMeher]

You should raise a HI ticket. Also check if there are any additional conditions on the publish button

[-O-]

Could you post the UI Action's Script?

[suekoontz · Accepted solution]

Thank you all for the suggestions, but none of them have resolved our issue.  The issue has been escalated to SN via HI

[Jason Sturgeon]

Please share the outcome. You might be saving some of us that are behind the upgrade curve. Thanks!

[DaljeetS]

Hi @suekoontz ,

Did your issue resolved? can you tell me what steps you followed??