"This Helped" Option on Knowledge Article using Next Experience UI

[Cheryl Wickwire]

When someone clicks on "This Helped" within a Knowledge Article using Next Experience UI, what table is that answer stored in?

Thanks!

[Frank Buttafarr · Accepted solution]

I believe what you are looking for is in this table Relevant Knowledge - Task [cxs_relevant_doc_task]. You run it for the Relevance type is This Helped. 

[David Whaley]

They are stored in the  kb_feedback table Knowledge Base->Articles->Feedback

David

[Cheryl Wickwire]

Hi David, maybe I am not looking at the right response, but when I look in kb_feedback table using the Article > Helpful and/or Useful  - that shows if someone marked the "Helpful?" Yes or No.  And information is posted in the Feedback tab of the article.  But nothing is posted in the Feedback tab of the article for "This Helped".

Is there another option I should be looking at? 

Prior to Rome, the "This Helped" option was a great option for KCS.  When one clicked on the "This Helped" option, it also posted a link to the article in a Work Note in the Incident (as opposed to the "Attach" which posts a link to the article with a Comment which is visible by customers.)  This no longer works that way, but I was still hoping to find that entry in a Table, so I could report on it.

[David Whaley · Accepted solution]

Sorry about that it looks like I was a little to quick in my response. Frank is correct in his answer and it can be found in that database view. The data is stored in the cxs_rel_doc_detail base table.

[Frank Buttafarr · Accepted solution]

I believe what you are looking for is in this table Relevant Knowledge - Task [cxs_relevant_doc_task]. You run it for the Relevance type is This Helped.