We are currently on Rome, but upgrades are being discussed for the near future, so I can wait a bit if the answer is in a new release. Our organization uses a lot of acronyms, and they often duplicate across different business areas (same letters, di...
Hi community, do any of you know how to change the Knowledge feedback form, that appears when rating X stars or lower, clicking Not helpful etc? We would like to change the wording a bit, adding a disclaimer etc. many thanks in advance /Tommy
Good morning, I need to clear the badge expiry date of many users on the sys_user tableand I need to understand if there is a way to replicate the same date on some,because it is the same and avoid doing them individually. Thank you
Hello, New to KM and ServiceNow. I am working with project delivery teams to transfer their knowledge to our new ServiceNow knowledge bases. Wondering if anyone stores their technical documentation in their internal knowledge base? If they are alread...
I am really need of some expert suggestions. User want to have notifications for the current assigned approver(s) of requests sent every 5 days until the approver responds to the request or the ticket is closed. Workflow:
We have been asked to migrate content from a Wiki site (XWiki v8.2.1 - very old, hundreds of pages) to ServiceNow knowledge. Wondering if anyone has done something similar and has any advice? - Is manually moving content from each Wiki page to a new ...
Hello Experts,Can you please tell me in KB article we have schedule publish date field, which time zone is used by this field to publish a KB article?Is it used system default time zone or author's time zone who modifying the article.Thanks in advan...
How and when is the latest flag set and the workflow state change to outdated on a knowledge base article? I am trying to write an automated test for publishing a new KB article version, but the test is failing because the latest flag is not set to ...
Hello, We're trying to work on making sure that our applications have associated service descriptions (in KB records) perhaps via configuration items (CI). Later, it was found that there are some applications that may use the same service descriptio...
I'm trying to understand the AI Search Analytics dashboard. I've looked through the documentation and found this helpful knowledge article. However, when drilling down into the top queries, I see that many of the top queries are not English. While we...
Hello,When it comes to Authors who have moved on (whether it be to another team or another company), what have you been doing?What have you been doing with the Author field?Have you been updating it? Changing it to another user? Leaving it be? Thank...
I want to create training manuals and display as powerpoint presentations within a knowledge article or post a word document rather than a straight out article. can this be done? I have a pdf within an iframe but it is clunky and exec do not like it...
Has anyone else experienced this? If I navigate to a knowledge article via a permalink in our Portal it WILL NOT show the 'Knowledge Article Helpful' widget. If I navigate via search results or from the knowledge homepage (featured, most useful, most...
Hello Experts,Need a suggestion on how can a user have access to knowledge base for create a article without adding user in "can contribute" user criteria for that particular knowledge base.If we add that user to can contribute, user will have create...
We have a HR knowledge base setup to cater for employees across multiple geographies each with different language requirements. We tested on using translation tasks and created multiple child versions of an article and found that the consumption of t...