"View article" preview in new tab?

[derekdoctors]

When I'm writing a knowledge article, I use the "View article" feature (see highlighted screenshot) to see how this will look when published - however this only opens in the current tab so if I see from the "View article" preview that I need to make further edits, I need to return in the same browser window to the editing page to make these changes, and then repeat the process. Is there a way of opening the "View article" link in a new tab so that I can  use the editor side-by-side with the preview? I'm using Google Chrome and ctrl+click or scroll wheel mouse click don't seem to do anything. Many thanks!

[Sai Shravan · Accepted solution]

Hi @derekdoctors ,

There are two options 

1. Work around : Duplicate the chrome tab and keep the preview, in the other tab you can edit the article, to view the changes need to refresh the preview tab so that you can observe the change made in the article.

2. Need to modify the UI action - need to add the "&sysparm_target=_blank" in the redirectURL so that everyone can preview in the new tab.

Regards,

Shravan.

Please mark this as helpful and correct answer, if this helps you

[derekdoctors]

Thanks Shravan, I hadn't thought of duplicating the tab! I've also recently learnt you can use the 'copy permalink' link on the preview page which can open in a new tab also. 

[Sai Shravan]

@derekdoctors , Happy to hear as it solved, can you please mark the solution as helpful, TIA

[Michael QCKM]

Curious question for ServiceNow development team: Why are one of these options not the DEFAULT action in ServiceNow? Why must the userbase modify the UI in order to make the most logical function work logically?