Reciprocity When Relating Articles

mbernste
Tera Contributor

Is there a way to automatically relate an article in the opposite direction without manually specifying it?  For example, if article A is in the related article related list for article B, that article B is then automatically added to the related list in article A.  I'm looking for an out of the box solution.  I have a bad feeling that I know what the answer is, but I'm hoping that I am wrong.

2 REPLIES 2

JenniferM
Tera Contributor

I'm also interested in this topic, as I've been manually linking the articles. I don't know of a solution but I'm afraid it may be to complete the link ourselves. 

Kim27
Tera Guru

Hello, there does appear to be a way to automate finding related articles. Take a look at the documentation here: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

 

I haven't done this yet, but I am interested to hear if you do implement it!!