Reciprocity When Relating Articles
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04-05-2024 06:00 AM
Is there a way to automatically relate an article in the opposite direction without manually specifying it? For example, if article A is in the related article related list for article B, that article B is then automatically added to the related list in article A. I'm looking for an out of the box solution. I have a bad feeling that I know what the answer is, but I'm hoping that I am wrong.
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04-09-2024 08:24 AM
I'm also interested in this topic, as I've been manually linking the articles. I don't know of a solution but I'm afraid it may be to complete the link ourselves.
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04-09-2024 10:12 AM
Hello, there does appear to be a way to automate finding related articles. Take a look at the documentation here: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...
I haven't done this yet, but I am interested to hear if you do implement it!!
