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Report on Knowledge Base Articles Viewed and Not Viewed

Justin12
Tera Contributor

‎09-04-2023 09:10 PM

 

In Service Now, how do you create a report for Knowledge Base Articles that have not been viewed in the last 6 months?

OR

Published KBA not viewed in the last 6 months.

 

 I'm trying to run it of the 

Table: Knowledge Use [kb_use]

we have also tried the knowledge kb_knowledge table. 

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2 REPLIES 2

Siva Jyothi M
Mega Sage

‎09-04-2023 09:16 PM

Hi @Justin12,

 

Please try checking the below links if it helps.

 

https://www.servicenow.com/community/now-platform-blog/reporting-on-knowledge-article-views/ba-p/228...

https://www.servicenow.com/community/platform-analytics-forum/how-to-get-knowledge-views-and-useful-...

 

Mark this answer as correct and helpful if it solves your issue.

 

Regards,

Siva Jyothi M.

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Justin12
Tera Contributor
In response to Siva Jyothi M

‎09-04-2023 10:45 PM

is it possible to run a report on the Knowledge Base Articles and get the date information on the views and filter basted off that? 

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