Resetting view counts on articles as they progress through the workflow states?

[Joanne Ware]

Hi everyone, does anyone know if the view count of an article can be reset, so that once an article is published the view count will start again at 0, eliminating all views of article while is it been created? Or is there a way to report on the number of views for each particular version of an article, eg:  so you can review the view count on V3 and will not count the views of V1 or 2. I know you can manually work this out but was wondering if there is reporting capability? thank you in advance

[Eoghan Sinnott · Accepted solution]

Hi Joanne, 

I am not too sure about resetting view counts per version, but you can definitely report on the different versions. 

Create a report on the 'Knowledge Use [kb_use]' table with the conditions Article.Number is 'KBxxxxx'

From the configure options select Group By ' Article - Version' and then your report will show you views based on the version of the article. 

[Joanne Ware]

Thank you @Eoghan Sinnott for your response. From further review I believe this will be the way for our user to proceed. Have a good day!