Restrict Certain knowledge articles to be visible in ESC portal

Sweta1012 · ‎01-04-2024

Hi everyone,

I have a requirement that whenever searches for any article belonging to a particular kb, it should not be visible in search results of ESC portal. I only want certain knowledge base articles to be visible in ERSC portal and for rest KBs, the articles should not show up in the search results pf ESC Portal. Can anyone guide me how to achieve that?

Dr Atul G- LNG · ‎01-04-2024

Hi @Sweta1012

https://www.servicenow.com/community/developer-forum/how-to-restrict-the-knowledge-articles-in-the-p...

https://www.servicenow.com/community/service-management-forum/how-can-we-restrict-some-knowledge-art...

https://www.servicenow.com/community/developer-forum/restricts-knowledge-articles-to-appear-in-self-...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎01-04-2024

Hi @Sweta1012

https://www.servicenow.com/community/developer-forum/how-to-restrict-the-knowledge-articles-in-the-p...

https://www.servicenow.com/community/service-management-forum/how-can-we-restrict-some-knowledge-art...

https://www.servicenow.com/community/developer-forum/restricts-knowledge-articles-to-appear-in-self-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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