Sample of your online training manual? template or layout?

[Josieb]

I want to create staff training manuals in service now different subject matters - we are local government.  Do you have a sample you could share showing layout and design.  I don't want constant scrolling or to use pdf or word documents anymore. 

[Dr Atul G- LNG]

Hi @Josieb 

I don't have any handy sample/format but few TOC

 - Introduction

- Process Overview and flow (if possible)

- Role - for whom this doc work

- Document Control

- Version Table

- Steps to execute with screenshot

If any thing which is extra ordinary mark with different font and color too.

[Kim27]

Hello Josieb, I will challenge you to rethink the concept of a training manual. In my org, we have broken training into two pieces: 

1. The initial learning of the tool or process—think of this as new-hire training. It consists of videos, quick help guides, quizzes, etc., and is kept in SharePoint. 
2. "How to" documentation is kept in ServiceNow but in individual articles. Each procedure has its own article, but may be linked to other associated articles. This ensures users have the procedure needed without having to dig through a table of contents or scroll through a large article. 

I hope this helps! 

[steverogers]

To create staff training manuals in ServiceNow, start with a clear homepage that includes a title and navigation menu for different sections like policies, procedures, and FAQs. Use collapsible sections or tabs for each topic to avoid constant scrolling. Incorporate visuals like images or charts, and add interactive elements such as quizzes and feedback forms. Finally, include a footer with contact information and links to related resources. This setup will make the manuals user-friendly and engaging for your staff.

[Josieb]

do you have a screen shot sample please.