ServiceNow Knowledge certifications

David Reynolds
Tera Contributor

‎05-15-2024 09:54 AM - edited ‎05-15-2024 09:54 AM

I've poured over ServiceNow's certification paths for various topics but I did not see one aimed at Knowledge Management. I already have a KCS certificate (2024) and a technical writing one from UCLA Extension (2004).

 

What I want to learn are ways improve our knowledge products using ServiceNow. Unfortunately, I don't know where to start. Does anyone have any suggestions?

 

Thank-you.

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2 REPLIES 2

Kim27
Tera Guru

‎05-15-2024 10:39 AM

Hi David, @Maik Skoddow  has the definitive guide, including training, located here: https://www.servicenow.com/community/knowledge-managers/servicenow-certifications-for-knowledge-mana...

Maik Skoddow
Tera Patron
Tera Patron

‎05-15-2024 07:45 PM

You are right. Although the topic of "Knowledge Management" has become quite complex over the years and is an important part of all ServiceNow products, it is surprisingly underrepresented in terms of certification.

However, I have already answered to you one year back, that whatever I have found regarding Knowledge Management in ServiceNow has been collected by me on the page Knowledge Management 😉