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Forum Posts

Resolved! Knowledge Approval Reminders

This is more of a process question with some tool elements than a technical question regarding knowledge approvals and I’m hoping that the community can share what’s worked/not worked for their organization. We currently have knowledge approvals sent...

Maura by Tera Expert
  • 1152 Views
  • 5 replies
  • 3 helpfuls

Enabling social media functionality on knowledge articles

We are in the process of upgrading from Paris to Rome release and are using Knowledge V3. One of our businesses would like to have commenting added to their knowledge articles, which document best business practices to allow for collaboration between...

Denae_S by Tera Expert
  • 1259 Views
  • 3 replies
  • 0 helpfuls

If property "glide.knowman.apply_article_read_criteria" is set to true... can article owner, view/modify his own article if he is not part of can read group in the article level?

I have set the property "glide.knowman.apply_article_read_criteria"  to true ,And  if I create an article with "can read" group where author is not part of that group , then he is not able to view or modify that article. If suppose, can read group is...

Samyukta1 by Tera Expert
  • 1970 Views
  • 6 replies
  • 1 helpfuls

Markdown Editor's toolbar edit

Hello! I need to edit Markdown Editor's toolbar to have more options. I found this code: <div class="editor-toolbar"> <a title="Bold (Ctrl-B)" tabindex="-1" class="fa fa-bold"></a> <a title="Italic (Ctrl-I)" tabindex="-1" class="fa fa-italic"></a> <a...

mromero1 by Tera Contributor
  • 1075 Views
  • 1 replies
  • 1 helpfuls

Why are we still using SYS ID´s on URLs?

Hi Community, happy 2022!I am a bit frustrated that the platform still uses sys_id´s on URL´s instead of using Permalinks to direct tickets including KB Articles as a standard.I talked about this across the platform through this idea that if you also...

Resolved! Create Knowledge from Incident

Good afternoon.  I'm noticing that our KA drafts created from Incident records are missing an author. The value is empty. I believe the value should populate with the Incidents resolved by or closed by value. Can anyone direct me to where this update...

Bcrant by Tera Contributor
  • 1023 Views
  • 2 replies
  • 2 helpfuls
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