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Skip approval workflow

gopunkutty
Giga Contributor

yesterday

Hi all

 

I would like to check whether it’s possible to bypass the workflow for articles where only the valid-to date has been updated and no content changes have been made.

 

If an employee is only extending the valid-to date, can the system detect this and allow the update to be approved automatically?

 

Best,

Gopu

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rudipohjaniemi
Tera Contributor

10 hours ago

Are you using versioning? You could use the "Enable minor edits" property and then define which fields are allowed to be edited, in your case the valid-to field.

 

Enable minor edits to a published article without creating a new version (glide.knowman.versioning.enable_minor_edits)

 

A comma-separated list of fields that can be edited on published articles without creating a new version (glide.knowman.versioning.minor_edit_fields)

 

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

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