Steps to create scoped knowledge base and how to protect it from other scope users

[Community Alums]

In Knowledge Management how to create a scoped knowledge base and how to protect it from other scope knowledge users and admin.

[Mahak2]

Hello,

Have you checked the below doc:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/concept/scoped-knowledge-base-administration.html

Also check this link.

Please mark response as helpful/Correct as applicable.

Thanks.

[Community Alums]

Hi,

Yes I saw this doc earlier but i am having an doubt like how to apply that other user should not read or contribute to the Knowledge Base/Knowledge Article through user criteria. I am not getting that Point how to restrict or where to restrict.

Thanks

[Mahak2]

Hello,

In user criteria you can specify either particular roles or only members of particular group ,companies or locations can read and edit those knowledge bases.

My approach would be to use either roles as scoped roles can be used there which is not assigned to every user or also you can use group assign these  scoped role to the group and add members.

Please let me know if this helps.

And also let me know your requirement in details to help you.

Please mark response as helpful and Correct as applicable.

Thanks.