Knowledge Managers
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Forum Posts

How do you determine the best ownership group?

My company just turned on Ownership Groups. We already have a very limited number of approval groups (7) that can approve articles.How do I determine which of the 479 Ownership Groups to select when writing a new knowledge article or updating an exis...

Knowledge academies

Are the knowledge academies still going? I've tried to dial into the zoom call but there is no one there the link on service now is still live to sign up to the calls ServiceNow The link i'm using to join the call is Knowledge Management Academy I'm ...

KBA standardization

Hi,We are currently updating our knowledge base and defining standard practices for KBA creation- Readable font with standard size, neutral color scheme for text and background. Would like to know some insights on these practices for KBAs. Thanks in ...

META in Knowledge Management

I've been trying to explore use of META tags on Knowledge Articles, however for some reason not able to get them to work. On my PDI I added a few meta-tags for two of my knowledge articles and assumed that if I search for the text in those meta tags,...

Prashant B by Mega Contributor
  • 11477 Views
  • 5 replies
  • 11 helpfuls

URL Based Knowledeg Article Content Reload

I have two Knowledge Articles, Topic A and Topic B. The Purpose and Intro statements are similar enough they could be easily rewritten to accommodate / cover both topics. What I would like to do is place two hyperlinks after the Intro statement that ...

theRadioMic by Tera Contributor
  • 670 Views
  • 6 replies
  • 0 helpfuls

How to Relate a Dashboard within a Knowledge Article?

There are several knowledge articles that are linked within Dashboards (and of course, nobody tells the Knowledge Manager they've done this) and I am updating KBs to new templates that I have built. In this process, once the new KB has been built wit...

trout1974 by Kilo Guru
  • 1552 Views
  • 12 replies
  • 11 helpfuls

Acronyms

We are currently on Rome, but upgrades are being discussed for the near future, so I can wait a bit if the answer is in a new release. Our organization uses a lot of acronyms, and they often duplicate across different business areas (same letters, di...

Aerin by Tera Expert
  • 3659 Views
  • 5 replies
  • 6 helpfuls

Make changes to Knowledge feedback form

Hi community, do any of you know how to change the Knowledge feedback form, that appears when rating X stars or lower, clicking Not helpful etc? We would like to change the wording a bit, adding a disclaimer etc.   many thanks in advance  /Tommy 

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Resolved! Tips to migrate Wiki to knowledge base

We have been asked to migrate content from a Wiki site (XWiki v8.2.1 - very old, hundreds of pages) to ServiceNow knowledge. Wondering if anyone has done something similar and has any advice? - Is manually moving content from each Wiki page to a new ...

Tasha3 by Tera Expert
  • 1381 Views
  • 4 replies
  • 4 helpfuls
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