Submit Request and Submit incident buttons Via knowledge Articles

krishnaRedE · 3 weeks ago

How can we enable submit request buttons for an article directs to a link? can anyone help with instructions, in my knowledge records there is create incident fields as check box to enable button on portal but not for requests.

sanjay02 · 3 weeks ago

@krishnaRedE ,

out of the box, ServiceNow only provides a built-in option for “Create Incident”, not “Submit Request” buttons in Knowledge articles.

So if you want a Submit Request button that directs to a Catalog Item or Request Form, you have to configure that manually.

If my response helped you, please click “Accept as Solution”. Your recognition motivates me to keep sharing knowledge.
Cheers,

Sanjay J.

View solution in original post

sanjay02 · 3 weeks ago

@krishnaRedE ,

out of the box, ServiceNow only provides a built-in option for “Create Incident”, not “Submit Request” buttons in Knowledge articles.

So if you want a Submit Request button that directs to a Catalog Item or Request Form, you have to configure that manually.

If my response helped you, please click “Accept as Solution”. Your recognition motivates me to keep sharing knowledge.
Cheers,

Sanjay J.