The parent field on the child article is getting updated with the version of the article

Community Alums
Not applicable

Hi team,

I have a issue where When a parent article is updated, the parent field on the child article is getting updated with the version of the article, so just want to understand Is this normal behavior or I can remove the version ?

If I can remove then what needs to be done ?

Please help

Regards,

Asmita

1 ACCEPTED SOLUTION

sameeralikhan
ServiceNow Employee
ServiceNow Employee

- The child article is getting updated with the version of the article?
Do you mean the latest version of the Parent Article?

- If yes, then this could be the expected behaviour as the earlier parent article version might move to an updated or retired State so the latest Published version should be tagged to the Child Incident.

View solution in original post

4 REPLIES 4

sameeralikhan
ServiceNow Employee
ServiceNow Employee

- The child article is getting updated with the version of the article?
Do you mean the latest version of the Parent Article?

- If yes, then this could be the expected behaviour as the earlier parent article version might move to an updated or retired State so the latest Published version should be tagged to the Child Incident.

Community Alums
Not applicable

Yes, The child article is getting updated with the version of the Parent Article

@sameeralikhan  Can't we remove the version ?

sameeralikhan
ServiceNow Employee
ServiceNow Employee

@asmita sahu What is your use case?
Why is it that you do not want to use the latest Version?
Why do you want to show the outdated Version?

You might need to go through the KbVersioning Script includes, review the code to see how the versioning works.

Pam Calvey
Mega Guru

Do you want to remove previous versions? From an audit standpoint, that is not a good idea.