'Use count' field in knowledge table Vs 'Used' field in kb_use table
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‎05-15-2024 07:22 AM
Hi everyone,
Can anyone let me the difference between 'Use count' field in 'kb_knowledge' table Vs 'Used' field in 'kb_use' table. I believe it gets updated whenever a knowledge article gets attached to any record like Incident.
However, when I am checking there is a difference between the count in both the fields present in knowledge and kb-use table respectively.
For e.g.: Even if the ' use count' field for any knowledge article is showing as 4 in knowledge table, the 'used' field is showing as false for that particular article. Hence I am a bit confused.
Can anyone help me with understanding, how both the fields are exactly getting updated in both these tables and why is there a difference both these fields in the respective tables?
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‎05-15-2024 10:38 PM
@Karen Willis thanks a lot for your reply.
However can you please help me in understanding like why there is a discrepancy or difference between these data for these two fields in knowledge and kb_use table? Why the data for 'Use count' field in knowledge table is not similar and is more that the data present in the 'Used' field in kb_use table?
Like: If the ' use count' field for any knowledge article is showing as 10 in knowledge table, the 'used' field is showing as 2 for that particular article.