HI,
We are using the form templates to help us format knowledge articles.
For new templates we want to create we can not longer set the name of the knowledgebase
In the "choose field" we don't get the option to set the name of the knowledgebase.
We used to be able to do this .
Any idea's how to set the knowledgebase name?
This is intended out of the box behavior. There is an access control (ACL) that prevents the field "knowledge base" from showing as a valid field for templates:
I believe this is because ServiceNow wants you to use the knowledge management's article templates that others in this thread have mentioned. When you click new on the knowledge table, you get a screen that shows:
It is recommended to switch to the updated version of this screen (see the blue link at top of the page). Once you click that, the first step on the updated version is to select the knowledge base:
Once you have selected a knowledge base, the associated knowledge article templates will show up for that knowledge base (note that this is different than your original question about form templates):
Depending on which knowledge base selected, different knowledge article templates are available. For example, I restricted the Incident KCS Article templates in the "Knowledge" knowledge base:
Selecting "Standard" article template and clicking the "Next" button will load the knowledge article form without any template fields, but you can see the Knowledge Base field is already filled out:
I believe because of this intended/recommended path for selecting the knowledge article template, the form template security control does not include the knowledge base field as a valid field to select.
I hope this helps.
