Using form templates to help format knowledge article

[JulietChicago]

HI,

We are using the form templates  to help us format knowledge articles.

• https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/form-adminis...

For new templates we want to create we can not longer set the name of the knowledgebase

In the "choose field" we don't get the option to set the name of the knowledgebase.

We used to be able to do this .

Any idea's  how to set the knowledgebase name?

[Kim27 · Accepted solution]

Everything you said here is true. However, the two are not necessarily independent of each other. We use custom knowledge templates as Dave describes above. We also use form templates to format specific fields within the custom knowledge template. As a matter of fact, ServiceNow recommends their use. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728427

One of our use cases is for ticket details that are added to the article in a table format. When the form template is selected, it populates the table and allows the author to complete the required information. 

[JulietChicago]

Thank you everyone ! I appreciate this group very much. I always learn from your input.!!!