Views vs Use in kb_knowledge Table

[Cari3]

Can someone explain to me the difference in the View Count and the Use Count from the kb_knowledge table?

kb_knowledge View Count = views over the duration specified in the properties (usually last 30 days)

kb_use View Count = views over the life of the article (all versions)

But what is the Use Count from the kb_knowledge table?  See my list

[AshishKM · Accepted solution]

Hi @Cari3 , 

The Use count of Knowledge (kb_knowledge ) reflect the count of other records where this KB has been attached, in other way, how many times this KB has been added to incident or other records.

You can test with one KB and attached this KB with INC, the use count will increment by 1.

-Thanks,

AshishKMishra 

[Samir_A · Accepted solution]

If you are using HRSD, same is true for KB attached to HRC 

[AshishKM · Accepted solution]

Hi @Cari3 , 

The Use count of Knowledge (kb_knowledge ) reflect the count of other records where this KB has been attached, in other way, how many times this KB has been added to incident or other records.

You can test with one KB and attached this KB with INC, the use count will increment by 1.

-Thanks,

AshishKMishra 

[Cari3]

Where can I see the incidents or HR cases each article was attached to?

[AshishKM]

you can open any knowledge record and scroll down to related list.

[Samir_A · Accepted solution]

If you are using HRSD, same is true for KB attached to HRC