What HTML features have you been able to successfully implement in your knowledge articles?

Kim Tillano · ‎08-04-2021

I've been looking for ways to make our content a little fancier. I thought it may be helpful for us to share the HTML features we use. I have 2 that I will share:

Colored "note bubbles" that we use for NOTE, IMPORTANT, WARNING, etc (we have each type as a different color):

HTML:

Expand/collapse sections (accordion) for a cleaner look (can default to expanded or collapsed):

Sub-Header 1 defaults to expanded, Sub-Header 2 defaults to collapsed - differences are noted in the HTML. I added the plus in the text to make it more intuitive:

HTML: Use <details open=""> for expanded or <details> for collapsed

<details>
<summary style="padding: 2px 6px; background-color: #ddd; border: none; box-shadow: 3px 3px 4px black; cursor: pointer; margin: 20px;"><span style="font-family: verdana, geneva; font-size: 14pt;"><strong><span style="color: #2f5597;"><span style="color: #003da5;">+Collapsible Sub-Header 1</span></span></strong></span></summary>
<p style="margin: 0in 0in 8pt 22.5pt; font-size: 14pt; font-family: verdana, geneva;"><span style="font-family: verdana, geneva; font-size: 14pt;">Collapse text here<br /></span><span style="font-family: verdana, geneva; font-size: 14pt;">Collapse text here<br /></span><span style="font-family: verdana, geneva; font-size: 14pt;">Collapse text here<br /></span><span style="font-family: verdana, geneva; font-size: 14pt;">Collapse text here<br /></span><span style="font-family: verdana, geneva; font-size: 14pt;">End of collapse section</span></p>
</details>

I know I have struggled with some of these. For example, the TOC button is greyed out and I can't find any info on it, so I use workarounds for various things. What cool HTML tricks can you share?

thomashansson · ‎08-09-2021

This article describes how to use TOC in TinyMCE.
https://community.servicenow.com/community?id=community_blog&sys_id=ae29fcab1be6ec1038739979b04bcbb1...

View solution in original post

Frank Buttafarr · ‎08-05-2021

On our team, we use the following code to add buttons to our articles that direct to different pages.

<a href="Link"><button style="background-color: #005eb8; color: white; font-size: 10pt; height: 50px; width: 150px;">Button Title</button></a>

This is to fit our style guide but this is the basic code that we use for it.

The collapsible table is a great!

Kim Tillano · ‎08-09-2021

Thanks - this is great! I set one up to match our style guide and created some variations:

Rounded corners:

<p><span style="font-family: verdana, geneva; font-size: 14pt;"><a href="Link"><button style="background-color: #003da5; color: white; height: 50px; width: 150px; border-radius: 15px;"><span style="font-size: 14pt;">BUTTON</span></button></a></span></p>

Square with a drop shadow:

<p><span style="font-family: verdana, geneva; font-size: 14pt;"><a href="Link"><button style="background-color: #003da5; color: white; height: 50px; width: 150px; box-shadow: 3px 3px 4px black;"><span style="font-size: 14pt;">BUTTON</span></button></a></span></p>

Stephanie L_ · ‎08-09-2021

This is such a great idea, thanks for sharing! We also use expand/collapse. Others we use are:

Horizontal rules to distinguish H2 sections by inserting the <hr> code after an H2.

We also use a custom html table instead of the table in the text editor, that follows a specific css.

ShelbyLS · ‎08-09-2021

Thank you for sharing! The collapsible sub-header has been extremely useful.

We created a TOC that indents after Heading 1 and allows people to go back to the top of the article. Quebec already includes one, but it doesn't allow people to go back to the top of the article:

<p><a name="top"></a><span style="font-size: 14pt;"><strong>Table of Contents</strong></span></p>
<ul style="list-style-position: inside;">
<li class="toc_1" style="color: #262626; font-size: 12pt;"><span style="font-size: 12pt;"><a href="#_Toc73609742" rel="nofollow">TOC Template Heading 1</a></span><br />
<ul style="list-style-position: inside;">
<li class="toc_1" style="color: #262626; font-size: 12pt;"><span style="font-size: 12pt;"><a href="#_Toc73609743" rel="nofollow">TOC Template Heading 2</a></span><br />
<ul style="list-style-position: inside;">
<li class="toc_1" style="color: #262626; font-size: 12pt;"><span style="font-size: 12pt;"><a href="#_Toc73609744" rel="nofollow">TOC Template Heading 3</a></span><br /></li>
</ul>
</li>
</ul>
</li>
</ul>
<p><br /></p>
<p><br /></p>
<p><br /></p>
<p><br /></p>
<p><br /></p>
<h1 style="color: #262626; ;margin-top: 2.0pt;"><a name="_Toc73609742"></a>TOC Template Heading 1</h1>
<p><span style="font-size: 10pt;"><a href="#top" rel="nofollow">Back to top of page</a></span></p>
<h2 style="color: #262626; ;margin-top: 2.0pt;"><a name="_Toc73609743"></a>TOC Template Heading 2</h2>
<p><span style="font-size: 10pt;"><a href="#top" rel="nofollow">Back to top of page</a></span></p>
<h3 style="color: #262626; ;margin-top: 2.0pt;"><a name="_Toc73609744"></a><span style="font-family: Open Sans,Arial; color: #auto;">TOC Template Heading 3</span></h3>
<p><span style="font-size: 10pt;"><a href="#top" rel="nofollow">Back to top of page</a></span></p>