Can we have have/ use templates for Knowledge article blocks?

LinaV
Tera Contributor

‎09-14-2022 04:12 AM

Can we have have/ use templates for Knowledge article blocks?

I am thinking to digitalize applications' documents in ServiceNow by using knowledge articles. As we have different sections within document, which will require also different workflow/access, I through it would be great to have one article with several blocks, but blocks must also have templates (questions/ answers).

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4 REPLIES 4

Community Alums
Not applicable

‎09-14-2022 04:26 AM

Hi Lina,

Unfortunately NO!! You don't have Templates for Knowledge Blocks.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums
Not applicable
In response to Community Alums

‎09-19-2022 08:14 PM

Hi Lina,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

0 Helpfuls

Leri Andrews
Tera Guru

‎02-06-2023 05:30 AM

I would like an update on this as I have been informed that this has been possible since Quebec - knowledge templates and block

0 Helpfuls

Lucas Vieites
Tera Guru

‎02-06-2023 07:10 AM

Hi there, I have just checked this on a Tokyo instance and the answer is yes. It's definitely possible to create templates for knowledge blocks. You will need the proper role to perform the following steps:

  1. From the knowledge block list view, select the "New" button
  2. Toggle the template bar from the meatballs menu (aka three-dot menu)
    • The template bar will appear at the bottom of the form
  3. Select the "+" button to add a new template
  4. In the template form, fill in the fields you need.
  5. Save