Can we have have/ use templates for Knowledge article blocks?
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‎09-14-2022 04:12 AM
Can we have have/ use templates for Knowledge article blocks?
I am thinking to digitalize applications' documents in ServiceNow by using knowledge articles. As we have different sections within document, which will require also different workflow/access, I through it would be great to have one article with several blocks, but blocks must also have templates (questions/ answers).
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Knowledge Management
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‎09-14-2022 04:26 AM
Hi Lina,
Unfortunately NO!! You don't have Templates for Knowledge Blocks.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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‎09-19-2022 08:14 PM
Hi Lina,
Any update to this ?Any follow-up required? if not
Kindly mark the answer as Correct & Helpful both such that others can get help.
Thanks,
Sandeep
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‎02-06-2023 05:30 AM
I would like an update on this as I have been informed that this has been possible since Quebec - knowledge templates and block
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‎02-06-2023 07:10 AM
Hi there, I have just checked this on a Tokyo instance and the answer is yes. It's definitely possible to create templates for knowledge blocks. You will need the proper role to perform the following steps:
- From the knowledge block list view, select the "New" button
- Toggle the template bar from the meatballs menu (aka three-dot menu)
- The template bar will appear at the bottom of the form
- Select the "+" button to add a new template
- In the template form, fill in the fields you need.
- Save