What roles are needed to allow minor edits in a KB without having to checkout?

[Luiz Lucena]

Hello everyone, 

We recently activated the Knowledge Versioning workflow, I've also updated the Knowledge Properties  glide.knowman.versioning.enable_minor_edits to include meta and author fields without creating a new version.

However, our Service Desk cannot update those fields without checking out first and they are allowed to write/modify KB articles. 

Am I missing something here?

[thomashansson · Accepted solution]

This feature is available for the following users: the knowledge administrator, the knowledge base manager, and the knowledge base owner.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeProperties.html

[Luiz Lucena]

Thanks, Thomas. 

Funny thing, I pasted the exact property name in the Docs and didn't see that page. 

Anyway, I think this was a silly decision from ServiceNow and hope they update this feature to allow minor edits to anyone with knowledge role, which is the ootb role allowed to write.

[Michael QCKM]

Luiz,

I don't know HOW it was done, but we had our in-house devs make some values updatable by ANYONE who can edit the article... (likely anyone with the knowledge role who can see and has some group permissions to edit.)
They can make the change by pressing Edit, but without having to checkout.  AND they can save their change without any further monkeybusiness.
I believe the fields are meta, and Valid to

[New Developer_S]

Hi, 

Do you have any update on - how they  did this ?