when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section.

prash4
Tera Expert

when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section. all the comments should visible on article activity. 

4 REPLIES 4

Ravi9
ServiceNow Employee
ServiceNow Employee

it could easily be part of ur kb approval workflow , just add the activity u want post approval

Hello Ravi, could you please elaborate. 

Ravi9
ServiceNow Employee
ServiceNow Employee

assume you have a workflow for publishing article , like below which is a oob sample

you can add a set value or run script activity at the red spot which will add comment in the kb article record

find_real_file.png

Hi Ravi,

could you help me with script ?