We have an article linking conundrum that I'd like your advice about:We have internal articles and external articles in our KB and they are controlled through permissions, meaning, we mark our articles as internally facing or not. Employee Center cau...
Hi folks,I'm looking to get advice from anyone who is using KCS for the Knowledge Management framework and has been able to maintain an instance close to the out-of-the-box (OOB) configuration in ServiceNow.I'm interested to know how you've establish...
Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html But, it seems to me like there hasn't bee...
HI, Today out of the box feedback tasks are assigned to ownership group and the ownership group manager as the assignee. I am trying to understand the logic for this instead of just assigning to the group.Does anyone know why it this way?We may need ...
Good morning Community!I am using the ServiceNow Community platform and am interested in connecting with other Community Managers to discuss best practices and utilizing the SN Community platform.Things I would like to share and chat about:Monthly, q...
How do I post an article to a forum? It shows as draft, and I can't find anywhere to "publish" it.
Good day! For some reason, the "Retire" button won't show up in the knowledge article form for users who already have the knowledge_admin and knowledge_manager role; it is only visible for users who have the admin role. I already made sure that the ...
I am a Knowledge Admin and I've been trying to figure out how to delete/remove attachments from KB articles. Several things you need to know: 1. There's a max of 20 attachments/jpgs/images allowed 2. The article author reached the max but we needed ...
How do I create table of contents and/or jump links on articles (or blog posts) here on servicenow community? Like for example what has been done here with table of contents: https://www.servicenow.com/community/itsm-articles/it-service-management-k...
I’m implementing role-based content segregation in ServiceNow Knowledge Management and need the best approach for structuring articles for our Service Desk and end users.Goal:• Service Desk sees the full article, including end user instructions.• End...
Does AI Search OOTB index the content of all file types attached to our knowledge articles?Can I check a property somewhere which states what file types are being indexed?
Hi! We are migrating our current Zendesk Help Center to ServiceNow and I'm hoping to learn more about minimizing the impact on SEO for our content. I would love any resources the community has connected to setting up ServiceNow knowledge for a custo...
Hi All,In my organization, we maintain a single knowledge base that caters to end users, the service desk, and support teams. Here’s a bit more context:• The knowledge base includes ITIL-marked SOP articles for support teams and service management ar...
how to delete tables in servicenow
Hi, this article mentions the 'Standard' knowledge article template https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/concept/knowledge-article-templates.html - can anyone advise why this template isn't vi...
