Is there a way to consolidate all articles from one knowledge base into another knowledge base ?
I would to consolidate 84 KB articles and 9 categories from one knowledge base to another is there an efficient way to do this?
Forum Posts
AI KB Article Gamification Ideas
Hello folks! Our organization recently went live with the AI KB article generation feature, and we are trying to get our support agents to use it more frequently. One of the ideas we came up with was to gamify or create a monetary incentive for the q...
Knowledge Feedback Task is going to Default Assignee
Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee. But the Requirement is The Assigned to needs to be EmptyCreated Client Script:sysrule_assignment code:if(current...
Resolved! Addressing the "Checked Out" Knowledge Article Issue in ServiceNow Docs
The Docs state the following: 'If the article versioning feature is enabled, the author cannot edit the article if it is already checked out by the contributor.' However, if a contributor checks out an article and then leaves it in that state (for ex...
Resolved! Articles with the status "Pending Deactivation" are no longer found or displayed
Hello Community,In https://www.servicenow.com/docs/de-DE/bundle/xanadu-servicenow-platform/page/product/knowledge-management/task/retire-versioned-article.html, an article should no longer be found or displayed until the retiring request has been app...
Providing additional access or route KB article to team members to edit
Hello all,We have various IT personnel creates KB articles for both IT Knowledge Base and Self-Service portal (for everyone outside of IT to access). With roles and responsibilities change in the organization, some of the KB article authors wanted to...
table of contents on a knowledge article
Not sure if this is just me, my instance of a fault. I keep getting HTML code appear in my article body. This happens if I insert a table of contents and then make the heading for the table of contents bold . When I refresh the table the table of con...
Resolved! Images disappeared after deleted duplicate KB articles with different KB #
Hello All,Recently, I found two KB articles with same content with minor update to the latest one (created by vendor when we implemented ServiceNow about 3 years ago). We're planning to update the current one and retire the old one. However, since th...
Is there a limit to the number of documents that can be attached to a knowledge article?
Is there a limit to the number of documents that can be attached to a knowledge article? For example can I attach 15 PDFs?
Linking ADO items to Knowledge Articles?
HelloIs there a way you could link an ADO item to a Knowledge Article so that when the ADO item's status changes, it can trigger a review of the associated article(s)?We are weeks away from launching a refresh of our core system and the "known issue"...
Knowledge Review - Success Determination
Hi all, I'm looking to report, monthly, on the successful review of knowledge articles. What I mean by this is I want to report how many articles were due for review and actually had their Valid To updated for any particular month and how many elaps...
Quality in knowledge article creation
Hi. I was wondering what others do in regards to ensuring compliance from knowledge authors in regards to the quality of their articles they create.Currently, we do have a guideline that font is a particular type and size, description is clear and ea...
my instance dev192300 is not waking up from hibernation.
my instance dev192300 is not waking up from hibernation.
Determining Knowledge Categories for End Users
Does anyone have any suggestions for end user categories as far as grouping knowledge articles?
Feedback Task for expired articles
Hi, We have Feedback Tasks OOB for feedback on articles.When an article is 45 days before it will expire we want a feedback task to be created to the ownership group.Is there a method to do this?We want the ownership to track this as the emails we se...
