Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section.

prash4
Tera Expert

when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section. all the comments should visible on article activity. 

4 REPLIES 4

Ravi9
ServiceNow Employee

it could easily be part of ur kb approval workflow , just add the activity u want post approval

Hello Ravi, could you please elaborate. 

Ravi9
ServiceNow Employee

assume you have a workflow for publishing article , like below which is a oob sample

you can add a set value or run script activity at the red spot which will add comment in the kb article record

find_real_file.png

Hi Ravi,

could you help me with script ?