Where can I change 'Authored by' text on KB articles ?

[Community Alums]

I want to change 'Authored by' text on KB articles, where can I modify that?

[Averell · Accepted solution]

This can be changed in the Body HTML template of the Widget. eg. KB Article Page

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[sameeralikhan]

You can use the script to update them. Assuming the users who have left the organization are still existing as inactive users in the system, try this code.

var gr = new GlideRecord("sys_user");
gr.addInactiveQuery();
gr.query();
var inactiveUsers = [];
while(gr.next()) {
inactiveUsers.push(gr.getValue("sys_id"));
}
gs.print("inactive users are"+inactiveUsers);

var gr1 = new GlideRecord("kb_knowledge");
gr1.addQuery("author","IN",inactiveUsers);
gr1.query();
while(gr1.next()) {
 gs.print("kb article is"+gr1.getValue("number"));
 gr1.setValue("author","62826bf03710200044e0bfc8bcbe5df1"); //update the sys_id of the user you want to set the author to.
 gr1.update();
}

[Andrea Elms]

Hi,

You can also simply navigate to the KB via Administration and change the Author from the list or open the article and change the author there.