Hi.
I've been trying to figure out how to see this but cannot seem to find any documentations about this.
Is there a way to see who actually linked an article to a ticket?
Currently we have reports showing how many closed tickets an assignee has with an knowledge article attached to the ticket, however this gives an false impression as the actual press of "link article" could have been done by someone else instead of the assignee that closes the ticket.
For example:
Peter creates a ticket that he was unable to solve, this ticket is then sent to 2nd/3rd level who then links a knowledge article to the ticket, the ticket is sent back to 1st level team and another assignee Frank gets the ticket and then closes it.
This means when we looked at closed tickets with knowledge attached then Frank has the closed ticket with the attached knowledge, but it wasn't him who actually linked to the article but someone else.
So what we want to know is who linked an article to a ticket, not who resolved/closed a ticket with an article attached.
We are running on Tokyo version of ServiceNow and we do not have performance analytics.
