With AI Search Engine implemented, it´s still required to keep Meta field enabled

[Welington Fecch]

When implemented AI on the search for Knowledge Articles, it´s removed the Meta field as it´s expected AI to start learning the user and company behaviour to present the closest article. 

The question is: are there any other field that contributors can include meta data or synonyms on the article? or its still suggested to keep meta field and consider it on the search and AI tables?

Thanks

Welington Fecchio

[Mary Beth Hutch]

Did you get an answer to your question? I am also researching the best approach.

[Welington Fecch]

Hi Mary, unfortunatelly not! I´ve made the Meta back and realized that search results got improved.

[Mary Beth Hutch]

Sadly, my results did not improve. I am focused at the moment on Knowledge, so I added the mapping for meta and set not_searchable to false; It did not change the results. Maybe there is something more to do! I will keep looking!

[Musab Rasheed]

Hello,

Go through below Article from Servicenow

https://community.servicenow.com/community?id=community_article&sys_id=fe93c5a81be638509f20ece7624bcba1

Regards