How to manage Knowledge Based Articles Internationally (Based on User Location)?

[tle01]

We're looking for a way to better manage articles globally where users are based in various locations (internationally). 

Currently, we are using the 'Can-Read' field to tag countries on articles so that they are visible to a user in that specific country. E.g. User located in Australia and can view articles where Can-Read is tagged with 'Australia'.

Where an article is visible to everyone (across all countries), this is also tagged in the Can-Read field with 'Global' (the article can have multiple tags).

The issue we currently have is where the user based in one country but working in another, cannot see the article in their home-country. This means they can only view articles that are tagged in their current location. E.g. User's home-base is Australia but is working in Paris cannot see articles from Australia.

What would be the best practice to allow users to view articles related to both their home-country and current residing country? 

[BharathChintala]

@tle01  you can add a custom field base location and check user location and base location to give access

[Tilly Penn]

I also have this problem

[Tilly Penn]

I have another couple of examples, but perhaps they are part of the same problem. 

1. Similar to @tle01 above, how does a manager in the USA view eg paternity rules for her employee who is based in the UK? 
2. How does an agent, located in India, look for (and be able to identify) articles which are relevant to an employee in the UK?

Appreciate any help to get me started.

[Averell]

These issues were resolved in the Tokyo Release within the Manager Hub of the HR Service Delivery Application.

All details can be found here on the ServiceNow Documentation