With AI Search Engine implemented, it´s still required to keep Meta field enabled

Welington Fecch
Giga Contributor

‎04-05-2022 11:54 AM

When implemented AI on the search for Knowledge Articles, it´s removed the Meta field as it´s expected AI to start learning the user and company behaviour to present the closest article. 

The question is: are there any other field that contributors can include meta data or synonyms on the article? or its still suggested to keep meta field and consider it on the search and AI tables?

Thanks

Welington Fecchio

 

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johnsonsellen
Tera Contributor

‎01-26-2023 10:32 PM - edited ‎01-26-2023 10:33 PM

Hi there,

 

You need to read article about the mention above subject I ensure you its helpful for you  https://www.servicenow.com/community/now-platform-forum/enable-ai-to-use-meta-search/m-p/2349868

or If you are looking the configuration then you can explore https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/ai-search/con...     

 

Best Reagards

Johnsons Ellen

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