Inquiry on Creating a CMRTASK Version of Email Script "additional_comments_posted_lr"

HidetakaA
Tera Contributor

2 hours ago

Hello,

I would like to ask for advice regarding Email Script customization in ServiceNow.

Currently, I am considering creating a CMRTASK version of the Email Script "additional_comments_posted_lr", which is used for "New comment posted" notifications.

However, I am unsure about the best approach to implement this or whether there are any recommended references or documentation to follow.

If there are any useful guides, best practices, or examples on how to create or customize an Email Script for CMRTASK, I would greatly appreciate your guidance.

Thank you in advance for your support.

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

2 hours ago

@HidetakaA 

share what you tried and based on that we can suggest

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Mega Patron

2 hours ago

Hi @HidetakaA 

 

In notification mail body , where you want to show "New comment posted"

Just add it there,

${mail_script:additional_comments_posted_lr}

Save the notification

Test it.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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