Inquiry on Creating a CMRTASK Version of Email Script "additional_comments_posted_lr"

[HidetakaA]

Hello,

I would like to ask for advice regarding Email Script customization in ServiceNow.

Currently, I am considering creating a CMRTASK version of the Email Script "additional_comments_posted_lr", which is used for "New comment posted" notifications.

However, I am unsure about the best approach to implement this or whether there are any recommended references or documentation to follow.

If there are any useful guides, best practices, or examples on how to create or customize an Email Script for CMRTASK, I would greatly appreciate your guidance.

Thank you in advance for your support.

[Ankur Bawiskar]

@HidetakaA 

share what you tried and based on that we can suggest

[Tanushree Maiti]

Hi @HidetakaA 

In notification mail body , where you want to show "New comment posted"

Just add it there,

${mail_script:additional_comments_posted_lr}

Save the notification

Test it.