Knowledge 2020 is making history as ServiceNow’s first-ever virtual conference for thousands of its employees, partners, and customers participating from their homes around the world. At Knowledge, we showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences for businesses.
Before I share some key healthcare and life sciences sessions you won’t want to miss, make sure you're registered or signed in to get direct access the keynotes, sessions, demos, and podcasts mentioned below.
Digital transformation
Healthcare is under immense pressure right now due to COVID-19, and it is forcing organizations to rapidly adopt new technologies to solve old problems.
Check out these sessions to learn more about the role of digital transformation in healthcare today and in the future:
- In the healthcare and life sciences keynote, ServiceNow’s Mike Luessi and Drew Koerner discuss how ServiceNow makes it possible for healthcare organizations to deliver under any circumstance by securely optimizing and automating critical clinical and business operations – ultimately helping to improve care and efficiency.
- IDC Health Insights analyst, Mutaz Shegewi, shares key trends in healthcare DX, the impact of COVID-19 on the future of care, and how organizations are embracing innovation to prepare for the role disruptive technology will play.
- In our healthcare podcast series discover how payers, providers, and life sciences organizations are rapidly adapting to new challenges and ServiceNow’s vision for the future of care.
Patient experience
In a recent survey of hospital CIOs, 86% of respondents said that improving the patient experience was an important, strategic priority. While priorities often shift in the face of unexpected challenges, applying consumer-like experience solutions can have a far-reaching impact on a healthcare organization, staff, safety, and of course on those who matter most—patients.
These sessions will provide insight into the diverse strategies organizations are using to address this priority:
- Learn how Scripps Health, Novant Health, and Medical University of South Carolina are finding new ways to engage health-consumers and promoting adoption of innovative services, such as virtual care, patient portals, and more – all to increase satisfaction and retention.
- This podcast highlights the challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19 and how they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage.
- Explore the impact conversational AI is having on the Quadruple Aim (patient experience, patient outcomes, clinician experience, and cost) with Orbita.
Clinician and employee experiences
Clinician shortages and burnout are two existing challenges that are exacerbated by healthcare emergencies, such as COVID-19, which necessitate long hours and more staff. Responding to this pandemic also requires constant communication with these high-risk healthcare employees about their health, to ensure they can safely continue to treat patients.
- Hear how ChristianaCare and Community Health Network have deployed better onboarding experiences, the challenges they've faced, and key lessons learned that are helping clinicians spend less time on repetitive tasks and more time on what really matters—patients.
- Watch this Clinician Onboarding demo to see the possibilities for automating onboarding requirements, approvals, credentialing status, and offboarding to reduce staff shortages and maximize productivity, while minimizing lost production revenue.
- COVID-19 has had a major impact on the healthcare industry from human resources to planning to new trends driving transformation. ServiceNow’s Rhonda Blatti and KPMG’s Quentin Mackey discuss planning for the unplanned and how smarter workflows for employees and HR can unlock productivity.
- Discover how Vertex Pharmaceuticals transformed their HR Operating Model by designing and implementing a user centric portal which achieved an 85% case deflection rate and 90% positive eSAT. The portal eliminates complexity, elevates HR value and gives employees an enhanced sense of belonging.
Ensuring resilience for your critical business operations
Tasks facing health IT professionals have increased dramatically in the past few years. The shift to more mobile technologies—including BYOD, IoT devices, electronic medical records, and more—have all created more systems to monitor, more points of access to sensitive information, and more workflows to maintain.
- Watch this EMR Help Button demo to learn how ServiceNow can help clinicians initiate service requests from within the Electronic Medical Record system to route change requests, track remediation, and provide visibility into request status – expediting troubleshooting support.
- WellStar, one of the largest healthcare systems in the Southeast, has embarked on a journey to use the Now Platform for providing world class experiences for our employees. From the business and support to the clinical operations, learn how they have created self-service through knowledge, automation, AI, and service catalogs.
- To implement the "Compliance and Risk Reporting" process for a large pharma group, the third attempt hits the spot. In this session, Merck and Cognizant will demonstrate how they went from yearly resource consuming audits to an automated and intuitive task-oriented workflow. This has allowed the Process Owner to single handedly ensure internal compliance of the 600+ companies of the Merck's KGaA, Darmstadt, Germany group while providing live governance dashboards. Compliance Officers, Managing Directors and Heads of Department are now empowered with a fully transparent and easy process that runs in weeks instead of months, while providing clarity and control to the company.
Learn more
Want to learn more about how education institutions are solving big challenges? Check out all of the sessions on the Knowledge 2020 Healthcare and Life Sciences Channel.
