on - edited on by
Steph Morillo
If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Legal Service Delivery?
The ServiceNow Legal Service Delivery solution helps by modernizing your Legal Operations, replacing the inefficient, manually reliant processes with technology-enabled work and service management capabilities that provide a better service experience for both service equesters and service providers. In line with the foundation outlined earlier, ServiceNow Legal Service Delivery provides:
- An omnichannel self-service experience. This allows employees to either self-source the help they need, including automated responses, or submit a structured request to the Legal Operations team using pre-defined request intake forms. Importantly, this and the checking of request status can be undertaken on any employee device including mobile phones. From the Legal Operations team’s perspective, this both improves the service experience and minimizes the administrative burden.
- Practice-specific digital workflows. These ensure that requests are properly routed and prioritized. Meaning that your legal personnel will also enjoy a better experience, along with significant productivity gains – with the prioritized work requests coming into a unified Legal Counsel Center experience and Legal Matters Management capabilities that are enabled by predefined automated digital workflows for the most common legal requests and a powerful recommendation capability. For example, achieving a 10% saving in managing outside counsel instruction.
- Improved insight into what’s most important. The ServiceNow Legal Reporting and Executive Dashboard capability offers a real-time view of service demand and performance, service trends over time, scorecards, and the ability to identify poor service experiences and take action to improve.dashboards and key performance indicators (KPIs) available for the most critical tasks, requests, and legal matters the business demands.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
Gain Insight into your Legal Operations
A key factor in improving the legal operations of any business is providing visibility into business demand, service quality, and performance. This eBook – the first in a series of three – explains how you can gain greater insight into your legal operations as the first step in improving the services and support legal teams can provide to your organization.
This is a success pack for the customers adopting ServiceNow's Legal Service Delivery (LSD). This success pack helps build a foundation for Legal Service Delivery, with a focus on delivering great employee experiences and increasing operational efficiencies while providing actionable insights.
Provides detailed guidance on the way that ServiceNow intends the process to-be for Legal Service Delivery (LSD)
Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram
Recommended Implementation Sequence
Product specific guidance outlining which products to implement through the Foundational, Crawl, Walk, Run and Fly phases to ensure Customer Success for Legal Service Delivery (LSD).
Trainings & Courses
Legal Service Delivery (LSD) Essentials
While this course will cover the installation and setup of Legal Service Delivery applications, it will focus mainly on accessing and using the functions of the various applications.
Articles & Blog Posts
2024-01-24 by @Lea9
Legal Service Delivery 2023: A Year-In-Review
That’s a wrap! With the end of 2023 marks the celebration of Legal Service Delivery’s successes and accomplishments this year. From Utah to Vancouver, Legal Service Delivery traveled globally to bring various new features and capabilities to its legal customers. Follow along as we reflect on Legal Service Delivery’s journey this year.
Videos & Podcasts
2023-03-29 by ServiceNow Community
Getting Started with the Legal Service Delivery Application
In this webinar, tailored to customers looking to adopt Legal Service Delivery and partners looking to implement, we will explore ServiceNow’s Legal Service Delivery Application to help automate Legal Workflows. We will review Legal Requests and Legal Matters and common use cases for them, driving value through automation using Legal Practice Area Applications, implementation best practices and resources available for capturing requirements , alongside other tips and tricks to kickstart your Legal Service Delivery Journey.
2023-04-24 by ServiceNow Community
How Legal Service Delivery amplifies the value of Legal Ops
As organizations focus on cost savings and ways to increase revenue, they may not fully realize the value of Legal Ops. The reality is that Legal Ops can save the organization resources, accelerate business outcomes, and return dividends across multiple departments. It can transform the Legal department into a strategic partner to the business, while delighting internal “clients”. Using ServiceNow Legal Service Delivery (LSD), Legal Ops can digitize and automate many processes – including increasing contract velocity, expediting investigations with HR employee relations teams, simplifying conflict of interest disclosures, and enable anyone to anonymously report ethics complaints.
2023-08-25 by Triguma Academy
Complete ServiceNow Legal Service Delivery - LSM || Tutorial With Live Scenario
In this session we're going to learn about the legal service delivery in details with live real time scenarios.
2023-08-31 by ServiceNow Community
Automating your Legal Contract generation and execution through ServiceNow Legal Service Delivery
Every organization deals with contracts and a contract process that relies on emails and manual tracking slows down business. ServiceNow Legal Service Delivery provides contract management capabilities that can accelerate your Legal Contract workflows by providing employees with self-service intake for common contracts such as non-disclosure agreements, sales contracts and 3rd party contracts. Contracts can be automatically generated, routed for approvals and e-signature, and stored for easy access. Legal teams gain more time, provide their clients with better contract services, and in-turn reduce their operational costs.
2023-11-07 by ServiceNow Community
What's new in the Vancouver release: Legal Service Delivery
If you are looking to learn more about what’s new in the Vancouver release for ServiceNow's Legal Service Delivery release, this session is for you! Learn more about our latest new features and enhancements which include: - Revamped Legal Counsel Center, powered by ServiceNow Next Experience
2024-04-04 by ServiceNow Community
What's new in the Washington DC release: Legal Service Delivery
If you are looking to learn more about what’s new in ServiceNow's Washington Legal Service Delivery release, this session is for you! This webinar will highlight new and exciting innovations such as our new Contract Management Pro product, Intellectual Property workflow, and legal ecosystem integration.
2024-06-20 by ServiceNow Community
May '24 Store Release: What's new for Legal Service Delivery
If you are looking to learn more about what’s new in ServiceNow's May '24 Store Release for Legal Service Delivery release, this session is for you! This webinar will highlight new and exciting innovations around our new Contract Management Pro product. You don't want to miss this!
2024-09-24 by ServiceNow Community
Xanadu Release Highlights for Legal Service Delivery & Contract
If you want to learn about the latest updates in the Xanadu release for ServiceNow’s Legal Service Delivery, this session is for you! Discover new features and enhancements, including AI-based request routing, integration with Microsoft Outlook, Contract Management Pro for Sales and Order Management, and more!
Legal Request Management
The ServiceNow Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department and a streamlined, collaborative process for the legal department to quickly resolve these requests. Employees can submit legal requests, monitor their progress, and read legal knowledge base articles across a web portal, mobile platform, and Virtual Agent.- Legal teams can collaborate in a centralized Legal Counsel Center to manage legal intake volume, resolve legal requests, and monitor work analytics.
Entry point to the official product documentation
Summarized overview in one PDF file
Legal Matter Management
Legal Matter Management removes the pain of email and spreadsheet trackers by providing a simple, secure and project centric approach to managing complex legal cases. Pre-defined and configurable matter templates help streamline the deployment process with defined phase, tasks, milestones and owners. Tasks can be distributed to individuals on a limited access basis as part of a discovery gathering process and removed upon completion, ensuring privacy and security is maintained throughout. Automated notifications and reminders are sent out to assigned task owners and business stakeholders, ensuring everyone is kept informed throughout the process.
Entry point to the official product documentation
Summarized overview in one PDF file
Legal Practice Apps
Legal Practice Apps helps jumpstart your legal operations digital journey by quickly transforming common and complex legal workflows from manual tasks, emails and spreadsheet trackers into an efficient and configurable digital workflows based on industry standards. Gone are the days of software sitting on shelves or being used minimally. With Legal Practice apps, your legal operations team can achieve a quick return on investment, while setting the stage for future growth and continued service delivery excellence for your business stakeholders.
Legal Conflict of Interest
Enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties.
Legal Content Review
Provides a mechanism to raise a legal review request of any marketing materials, collaterals, or presentation contents and resolve the issues.
Legal Digital Forensics
Enables you to handle digital forensics requests for data discovery related to custodial and non-custodial data sources that are subject to investigations or litigation.
Legal Investigations
Enables the Legal department in your organization to accept internal complaints through a simple intake process. Employees can submit complaints either by name or anonymously through the Anonymous Reporting Center portal. The legal team can conduct legal investigations, including conducting interviews, gathering evidence, and preparing final reports with recommended actions to address these complaints.
Legal Simple Contracts
Enables employees to submit legal requests for getting legal support and guidance for contracts. For example, they can submit legal requests for the creation of Non-disclosure Agreement (NDA) documents with third parties or the review of sales contracts or third-party contracts. The legal department can manage and process them from a centralized location.
Legal Simple Privacy
Provides a mechanism to raise a Privacy Assessment request to resolve privacy related concerns.
Legal Stock Preclearance
Enables you to manage stock preclearance requests complying with the company’s stock preclearance policy. You can set up trading windows, manage an access persons list, and approve or reject stock preclearance requests.
Troubleshooting
